Yes, we ship to select international destinations. Shipping costs and timelines are calculated at checkout based on your location. For specific inquiries, feel free to contact us directly.
02. What is the lead time on made-to-order pieces?
Each piece is handcrafted with intention. Our standard lead time for made-to-order items is 10–16 weeks, depending on the item and materials. Estimated times are noted on each product page.
03. Can I request a custom version of a product?
We welcome custom requests for select items. If you’re interested in a personalized piece or material variation, please email us at hello@st-etienne.design with your vision, and we’ll let you know what’s possible.
04. Do you accept returns or exchanges?
Yes, we offer returns and exchanges on eligible items within 10 days of delivery, provided they are unused and in original condition. Custom or made-to-order items are not returnable. Please view our full Returns Policy for details.
05. Do you offer trade or wholesale pricing?
Yes. We offer trade terms for interior designers, stylists, and select stockists. Please visit our Trade Enquiries page or reach out directly to discuss collaboration opportunities.
06. Where are your pieces made?
Our collections are handcrafted in collaboration with artisans in Guatemala, New York, and beyond. Each piece reflects a commitment to sustainability, cultural heritage, and emotional resonance.
07. How do I care for my textiles or furniture?
Care instructions vary by item and are included with your order. In general, we recommend spot cleaning with natural solutions and avoiding prolonged exposure to direct sunlight or moisture for all natural materials.
08. How can I start an interior design project with you?
We’d love to hear from you. Begin by filling out our Contact Form and sharing a little about your space and your vision. We’ll be in touch to schedule an initial consultation.
